Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
How should I care for my Missoma jewelry?
To keep your pieces looking their best, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch and clean gently with a soft, lint-free cloth.
What is your return policy?
We offer a 60-day return window for all items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Delivery times vary by location, but most international orders arrive within 3-7 business days via our express partners.
Is there a warranty on my purchase?
Every Missoma piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects or plating issues under normal wear.
What materials do you use?
Our collections are crafted from high-quality recycled 18ct gold vermeil, 18ct gold plating on brass, and recycled sterling silver, accented with responsibly sourced gemstones.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey in real-time.